RETURNS POLICY – GENERAL TERMS

All returned items must be in its original condition, with all labels and swing tags still attached, has not been altered or worn, washed or damaged, and with proof of purchase such as a receipt/invoice. When trying on your garment please take extra care and be mindful of potential stains from makeup, deodrant etc.

We do not accept responsibility for returned items. You are responsible for the product until it reaches us. Please use an appropriate tracked postage option for your peace of mind.

Returns are typically processed within one week of receipt. Please allow additional processing time during holidays and peak periods. We will email you once we have processed your return and will keep you up to date as to progress.

We do not accept returns for those items that were on ‘Sale’ unless there is a fault with the item.

Shipping and handling charges for returns are not refundable unless the original item was incorrectly sent or faulty.

We understand that sizing can be a little confusing, so we have created a comprehensive size guide to help you find your correct size. Please check carefully and compare The Colour Closet measurements below with your own body measurements prior to placing any order.

Please do not use any sharp utensils e.g. scissors to open your packages as this may cause damage to the item.

 

 

RETURNS POLICY – FAULTY GOODS

Where goods are faulty, we will accept returns within 20 calendar days from the date we dispatch your purchase, provided the item is in original condition, with all labels and swing tags still attached, has not been worn, washed or damaged, and with proof of purchase such as a receipt/invoice.

We will either repair or replace any faulty goods, at our option, provided that if neither option is available to us (as determined solely by us) we may refund the price paid for the relevant goods.

We will refund to you the costs of returning the faulty item and cover all shipping costs for any replacement or repaired item.

Please contact us as soon as you discover the fault by sending an email to returns@thecolourcloset.com advising us of your purchase order number and a brief description of the fault. This will enable us to be aware of your impending return. Also complete the Returns Form and enclose it with the item.

As we inspect each item before we package the item and send it out to you, unacceptable returns or goods found not to be faulty will only be returned to you at your own expense.

 

 

RETURNS POLICY – CHANGE OF MIND OR INCORRECT SIZE

Where goods are not faulty, we will accept returns within 20 calendar days from the date we dispatch your purchase, provided the item is in original condition, with all labels and swing tags still attached, has not been worn, washed or damaged, and with proof of purchase such as a receipt/invoice.

Once returned goods are received, we will advise you whether your returned items have been accepted and, if so, the amount of any credit made to your account with us. Please note we will not refund the purchase price.

Unacceptable returns or goods will only be returned to you at your own expense.

Please contact us as soon as you decide to return an item by sending an email to returns@thecolourcloset.com advising us of your purchase order number and a brief description of the reason for your return

 

 

RETURNS POLICY – SIMPLE STEPS TO RETURN

  1. Print and fill in the Returns Form (download here) so we know exactly what we can help with. The completed form is to be included in your return package.
  2. Ensure that the returned item is in its original condition, with all labels and swing tags still attached, has not been altered or worn, washed or damaged, and with proof of purchase such as a receipt/invoice.
  3. As you are responsible for the item until it reaches us, please use an appropriate tracked postage option for your peace of mind.
  4. Once returned goods are received, we will advise you whether your returned items have been accepted and, if so, the amount of any credit made to your account with us.
  5. Write your name and postal address on the back of the package and please send your return to:
    The Colour Closet Limited
    4 Cobham Court
    Suite 3, Level 1
    Porirua 5022
    New Zealand

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